You only pay if you buy: how does it really work?
Yes, and it is the heart of how we work. The agency's fee is only for the purchase: 2%, 3% or 4% of the price stated in the deed (depending on the plan), plus VAT if due, and you pay it only when the sale is completed. If you don't buy, you pay the agency nothing. And on the seller's side there is no cost for you.
Are there hidden costs?
No, and we prefer to tell you everything up front. The agency's fee is always a percentage and only when the sale is completed. In Basic the technical firm and the notary are extra; in Complete and Exclusive the technical checks and 3 notary quotes to compare are included. The notary's fee for the deed and the taxes are separate: they are costs external to the service, based on the quote you receive and that you are free to accept or not.
If you earn only when I buy, don't you push me to buy?
It's the right question to ask. Our interest is that you buy well, not that you buy at any cost: the check is done by a qualified technician, who signs a written report under their own responsibility, and the offer is conditional on a positive outcome. If problems emerge that can't be fixed, you can withdraw and your deposit is returned.
What happens if I don't buy?
You pay the agency nothing. For the technical checks, what is set out in the plan you chose applies, and we tell you clearly before starting.
If the home has problems, what do I risk?
The offer is conditional on the checks having a positive outcome. If the problem can be put right before the deed, the seller takes care of it (and declares it in the offer). If an issue can't be fixed, you can withdraw and your deposit is returned, at no cost.
Can I use my own professionals instead of your team?
The Zero Sorprese Home method works because the agency and the technical firm work together, with the same rules and the same checks: that is how we can guarantee it. They are independent professionals external to us, but an integral part of our way of working. You are free to turn to outside people, but in that case we cannot guarantee our method. The broker is there for the initial consultation: after that you are free not to continue with them and not to choose the recommended bank, even though their comparison covers over 50 partner banks. For the notary, you choose from 3 quotes compared on the same items.
Do you only cover Forte dei Marmi or the other municipalities too?
We cover the whole of Versilia, from the sea to the Apuan Alps: Viareggio, Camaiore, Massarosa, Pietrasanta, Forte dei Marmi, Seravezza and Stazzema. You'll find the pages dedicated to each municipality in the «Where we operate» section.
Can I buy remotely or from abroad?
Yes. With Exclusive you do inspections by real-time video call, we handle the paperwork and translation of documents, and you have one dedicated contact person. Sworn translations, an interpreter at the deed and apostilles are third-party costs, charged separately. Assistance also in English and German.